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If you do not see your question listed, please email us at support@neoflam.us.

No, Neoflam will not share your information with anybody outside of our company for any reason except if required by law. For more information, see our Terms of Use.

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Neoflam products are made in South Korea and China.

Yes. Please visit our Warranty page for more information.

Most of our Hydration bottles are made with Eastman Tritan™ plastic. Also, CLOC Tritan™ is made with Eastman Tritan™ plastic. To check whether or not a product you are interested in is made with Eastman Tritan™, please email support@neoflam.us

No

Tritan™ is an impact-resistant plastic — products can be used without fear of shattering. Tritan™ is a tough plastic — extending the useful life of water bottles and food containers.

Tritan™ is a BPA-free plastic — it is not manufactured with bisphenol A (BPA) or other bisphenols, such as BPS.

Items in the kitchen can be a fertile breeding ground for microbes like bacteria. On an unprotected surface, bacteria can double in number every 20 minutes. Microban® antimicrobial product protection works continuously to fight off microbes on the cutting board. Microban helps fight the growth of stain & odor bacteria, works continuously between cleanings to keep the cutting board cleaner, and is built-into the cutting board for 24/7 protection that won’t wash off or wear away for the lifetime of the cutting board.

Microban technology is built-in antimicrobial protection that gives products an added level of protection against microbes, such as stain and odor causing bacteria. When microbes come in contact with the product surface, Microban protection penetrates the cell wall of the microorganism and disrupts cell functions, so the microorganism is unable to function, grow or reproduce. With over 30 years of experience, Neoflam is proud to feature Microban technology in cutting boards that remain 99% cleaner for longer.

Neoflam crafts cutting boards and knife blocks from Neoflam bamboo.

Yes, Neoflam bamboo is environmentally friendly. Bamboo is one of the fastest growing plants on earth, reaching its full height within only a half year. Bamboo increases its biomass by 10-30% per year, which far exceeds that of trees. Mao bamboo is not used by panda bears for food.

Yes, Neoflam bamboo is naturally antimicrobial.

Neoflam bamboo is phyllostachys pubescens, the largest member of the phyllostachys genus, and known as “giant bamboo.” Mao bamboo reaches heights of 100′. It has a diameter of 5″ to 6″ and a grain and density comparable to hardwood, at a lighter weight. Neoflam bamboo features a distinct aesthetic appeal.

Neoflam crafts lunch totes for our food storage containers and oven mitts from Neoflam neoprene. We intend to extend this line over time.

Neoflam neoprene is an ideal material for making totes for food storage containers, wine bottles, etc. It insulates contents, keeping food at the desired temperature. Similarly, Neoflam neoprene protects skin from heat, making it excellent for oven mitts. It provides shock-resistance, making it less likely that containers will break if dropped. And Neoflam Neoprene can be manufactured with limitless patterns and colors.

Neoflam neoprene is a synthetic rubber with shock-resistant and insulating properties.

Neoflam crafts food storage containers and Re-Mug travel mug from Neoflam porcelain.

Yes, Neoflam porcelain is completely sustainable and green.

No, Neoflam porcelain is 100% natural and contains no toxins.

Extremely hygienic and very durable, Neoflam porcelain will not stain or develop odors. Neoflam porcelain containers are very versatile; you can cook with them in the oven or microwave. They are also freezer and dishwasher safe. And they make lovely serving pieces.

Neoflam porcelain is a high-grade, nonporous, nonabsorbent ceramic.

Neoflam cutting boards, both polypropylene and bamboo, are made with Neoflam TPE edges. In some cutting boards, the TPE is used to create button-style corners rather than edges.

Yes, Neoflam TPE edges are treated with Microban antimicrobial product protection.

No, Neoflam TPE edges are free of toxins such as BPA.

Neoflam TPE edges create a soft, ergonomic grip and prevent cutting boards from slipping on the countertop. TPE edges are available in unlimited vibrant colors.

Neoflam thermoplastic elastomer (TPE) edges are a copolymer that is over-molded onto the edges or corners of Neoflam cutting boards.

Neoflam’s food storage containers, in Tritan™ and polypropylene, are available with Vacuum Saver seals in the lids and pumps.

No, Neoflam Vacuum Saver seal and pump do not contain toxins such as BPA.

Neoflam Vacuum Saver technology allows excess air to be removed from containers, reducing the rate and severity of oxidation. This keeps food fresher, longer. In addition, containers may remain closed in the microwave, as pressure buildup will be minimal.

Neoflam Vacuum saver seal allows air and moisture to release from food storage containers, but does not allow air or moisture in. The pump sucks air out of containers.

Neoflam’s Ecolon cookware is crafted with Neoflam cast aluminum.

Yes, aluminum, found in compounds, is the most abundant metallic substance on earth, and the third most abundant of all the elements after oxygen and silicon.

Neoflam cast aluminum is very durable, yet only 1/3 the weight of cast iron. Thus, it is easily maneuverable. Neoflam cast aluminum is highly heat conductive for fast, even cooking.

Neoflam cast aluminum is the substrate (base or foundation) for Neoflam’s Ecolon cookware.

Yes, NatureCook stovetop ceramic is a blend of sustainable, natural minerals.

No, NatureCook stovetop ceramic does not contain any toxins such as PTFE or PFOA. It is among the healthiest, safest cookware available.

NatureCook stovetop ceramic is ideal for making versatile cookware that can be used in the oven, in the microwave, on the grill, on the stove, and in the freezer. Cookware made from NatureCook stovetop ceramic retains heat for effective slow-cooking.

NatureCook stovetop ceramic is a highly durable ceramic blend.

Neoflam’s Ecolon cookware line is coated both inside and outside with Ecolon coating. Neoflam’s NatureCook cookware’s inside surfaces are coated with Ecolon.

Yes, as Ecolon coating is made from primarily mineral-based ingredients, it is more sustainable and environmentally friendly than chemical-based coatings.

No, Ecolon coating is free of toxins such as PTFE or PFOA.

Yes, Ecolon nonstick coating is highly durable and scratch resistant. Neoflam recommends using only wooden or silicone tools, rather than metal, when cooking with Ecolon-coated cookware to enhance its lifespan.

Ecolon nonstick coating performs exceptionally, releasing food and food residue with ease. In addition, Ecolon coating makes cleaning both the inside and outside surfaces of cookware very easy.

Ecolon advanced nonstick coating is a ceramic-glass reinforced Nylon 6 coating. It can be classified as a sol-gel coating.

No, Neoflam Hydration products do not contain toxins such as BPA.

Yes, Neoflam Hydration products are freezer safe.

Yes, Neoflam Hydration products are microwave safe.

Yes, Neoflam Hydration products are top-rack dishwasher safe.

Yes, Neoflam Hydration bottles are watertight. Cups and tumblers are not watertight.

Wash Neoflam Hydration products in warm, soapy water with a soft sponge or cloth. Ensure each piece of Neoflam Hydration products is dry before reassembling or placing in cabinet for storage.

Most Neoflam Hydration products are made from Eastman Tritan™. Lids are made from food-grade polypropylene (PP).

No, Neoflam Bamboo cutting boards are free of toxins.

No, only the TPE edges of Neoflam Bamboo cutting boards are treated with Microban. The boards themselves are naturally antimicrobial.

No, Neoflam Bamboo cutting boards are not dishwasher safe.

You may oil your Neoflam Bamboo cutting boards occasionally with bamboo or food-grade mineral oil. Wash them with warm, soapy water and a soft sponge or cloth. Place only dry Neoflam Bamboo cutting boards in the cabinet for storage.

Neoflam Bamboo cutting boards are crafted from 100% sustainable, fast growing Mao bamboo. Soft-grip edges, over-molded onto the sides of the board, are made from food-grade thermoplastic elastomer (TPE).

Yes, Plaskets are 100% food safe.

No, Plaskets are toxin-free.

Yes, all parts of Plaskets are treated with Microban antimicrobial protection.

Yes, Plaskets are freezer safe.

No, Plaskets are not oven safe.

Yes, Plaskets are safe for heating (but not cooking) foods in the microwave.

Yes, Plaskets are top-rack dishwasher safe.

Wash Plaskets with warm, soapy water.

Plaskets may be used for heating (but not cooking) foods in the microwave. They are ideal for serving bread, chips, or other foods. They can also be used for non-food items.

Plaskets are woven from strands of food-grade polypropylene (PP).

No, Dry Food Storage containers are free of BPA.

The corners of Dry Food Storage containers are flared for easy, mess-free pouring.

Yes, Dry Food Storage containers are freezer safe.

Dry Food Storage containers are microwave safe, however, lids are not microwave safe.

Dry Food Storage containers are not dishwasher safe. Lids, however, are top-rack dishwasher safe. Disassemble lids before placing in dishwasher. Ensure lids are completely dry before reassembling them.

Yes, Dry Food Storage containers are 100% airtight and watertight.

Place only dry containers in the cabinet for storage. Wash containers by hand with warm, soapy water. Disassemble lids occasionally for thorough cleaning. Foods high in tomato content or fat may stain the containers.

Dry Food Storage containers are ideal for dry staples such as flour, pasta, rice, sugar, coffee, cereal, nuts, candy, spices, etc. They are also perfect for home office, craft room, playroom, etc. It is easy to pour contents out of Dry Food Storage containers without making a mess because of flared corner design.

You can open or seal the lids by rotating the lock on each container with one hand.

Dry Food Storage containers are made from acrylic (AS). Lids are made nylon & ABS, and TPE. They have a silicone “jacket” that is detachable for easy, thorough cleaning.

Yes, Porcelain containers are all-natural and created from sustainable sources.

No, Porcelain containers are all-natural and free of toxins.

Only the lids are treated with Microban antimicrobial protection.

Yes, Porcelain containers are freezer safe.

Yes, Porcelain containers are oven safe. Lids, however, are not oven safe.

Yes, Porcelain containers are microwave safe. Unlatch or remove lids before use in microwave.

Yes, Porcelain containers are dishwasher safe. Lids are top-rack dishwasher safe only.

Yes, Porcelain containers are 100% airtight and watertight.

Place only dry containers cabinet for storage. Porcelain containers are sturdier than many other ceramics, yet care should be taken not to drop them. You can clean Porcelain containers with abrasive cleaners without scratching them.

Porcelain containers may be used in the microwave, standard oven (excluding lids), refrigerator, and freezer.

Porcelain containers are made from an ultra-premium, nonporous, nonabsorbent porcelain.

No, Vacuum Seal containers are free of BPA.

Only the lids are treated with Microban antimicrobial protection.

Yes, Vacuum Seal containers are freezer safe.

Yes, Vacuum Seal containers are microwave safe.

Yes, Vacuum Seal containers are top-rack dishwasher safe.

Yes, Vacuum Seal containers are 100% airtight and watertight.

Place only dry containers and pump in the cabinet for storage. It is a good idea to occasionally remove silicone gaskets from container lids and wash the lids and gaskets thoroughly. Similarly, Vacuum Seal may be removed occasionally for thorough cleaning. Foods high in tomato content or fat may stain Vacuum Seal containers.

Use the pump to remove excess air from closed Vacuum Seal containers. This reduces the rate of oxidation, keeping food fresher, longer. Use of the pump is also ideal for marinating, as the suction effectively opens pores of the food, allowing marinade to penetrate more deeply.

Because of the seal, you may use Vacuum Seal containers in the microwave without opening or removing the lid. The Vacuum Seal is also the connection point for the Pump.

Vacuum Seal containers are available in Eastman Tritan™ copolyester and also in food-grade polypropylene (PP).

Yes, NatureCook cookware is nonreactive and nontoxic, and it emits no odors or gases even at high temperatures. Thus, the atmosphere is spared of toxic fumes. Due to high heat retention, NatureCook also requires less fuel for cooking. In addition, it is made entirely from the Earth’s natural, sustainable minerals.

No, NatureCook cookware is free of PTFE, PFOA, heavy metals, and other toxins.

Yes, NatureCook cookware is microwave safe.

Yes, NatureCook cookware is oven safe. It can even be used under the broiler or on the grill.

Yes, NatureCook cookware is dishwasher safe.

Yes, you may use metal utensils with NatureCook cookware.

Be careful not to drop NatureCook cookware. Even though it is more durable than typical ceramics or glass, NatureCook still must be handled with care. You may clean NatureCook cookware with abrasive cleaners.

Yes. NatureCook cookware is coated on the inside with Ecolon advanced ceramic nonstick coating.

NatureCook is crafted from kiln-fired ceramic and a crack-resistant glaze.

You may use NatureCook at any temperature you choose, and may cook with it on the stove, on the grill, in the oven, or in the microwave. NatureCook can even be taken directly from the freezer to one of these heat sources, as it has a thermal shock resistance of over 400°F (204°C).

Ecolon cookware is more environmentally friendly than cookware made with other nonstick coatings, as Ecolon coating is crafted from the Earth’s natural minerals.

No. All Neoflam Ecolon cookware is free of PTFE and PFOA.

No, Ecolon cookware is not microwave safe.

Cast Aluminum pots, pans, and lids may be used in the oven unless there is plastic Bakelite handles attached. In this case, only low oven temperatures are suitable.

Neoflam suggests cleaning with soft sponge or cloth for best results rather than washing in the dishwasher. The nonstick coating makes hand-cleaning very easy.

Do not use metal utensils on any nonstick surface. Neoflam recommends silicone or wooden utensils to maximize the life of Ecolon cookware.

Do not heat empty cookware for longer than necessary to preheat. Neoflam does not recommend using abrasive cleaners on Ecolon cookware. Never use higher than medium-high (7) heat.

Ecolon cookware is made from lightweight, durable, highly heat conductive cast aluminum. Handles are integrated into the casting process, leaving no rivets inside the cookware, making it much easier to keep clean over time than typical riveted cookware.

Season your new Ecolon pan with a little oil before first use to extend life of the coating. Use only low-to-medium heat for more even, faster cooking and longer coating life.

All parts of plastic knife blocks are dishwasher safe. Bamboo knife blocks should be hand-washed only. “Noodle” inserts are top-rack dishwasher safe.

Knife blocks with slots for knives can be disassembled and washed by hand or in the dishwasher. Bamboo knife blocks with “noodle” insert can be cleaned by hand; however “noodle” inserts are top-rack dishwasher safe. Only place dry knives into knife block.

No. Only the handles are treated with Microban antimicrobial technology. This is especially useful in the area where blades meet handles, as tiny particles of food tend to become trapped in this area of all knives.

Neoflam recommends cleaning our cutlery exclusively by hand.

Wash thoroughly before first use and after each use. Clean by hand with warm, soapy water. Place only clean, dry knives in the knife block or drawer for storages. Blades will remain sharp for a long time and should be discarded rather than resharpened once dull.

The handles of all Neoflam cutlery are made from polypropylene (PP). Blades are crafted from Japanese high-carbon stainless steel. Steel blades are available with nonstick resin coatings, nonstick ceramic coatings, and iridescent nonstick titanium coatings

No. All Neoflam cutting boards are BPA free.

All parts of Neoflam PP boards are treated with Microban antimicrobial technology, including the TPE edges. Only the TPE edges of Neoflam bamboo boards are antimicrobially treated. However, bamboo is naturally antimicrobial.

Yes, Neoflam PP cutting boards are dishwasher safe. Neoflam bamboo cutting boards, however, should be washed by hand only.

Wash thoroughly before first use and after each use. Clean by hand with warm, soapy water or in the dishwasher. Place only clean, dry cutting boards in cabinet for storage. Keep them away from heat sources such as the stove. For bamboo cutting boards, occasionally treating them with wood oil will help them last longer.

Neoflam cutting boards are molded from food-grade polypropylene (PP). Neoflam has another line of boards crafted from 100% sustainable Mao bamboo. Over-molded edges are thermoplastic elastomer (TPE).